Refund Policy

NDTAcademy.com, LLC

Effective Date: July 29, 2026

1. Case-by-Case Review

All refund requests are reviewed and approved on a case-by-case basis. Submitting a request does not guarantee that a refund will be approved.

2. Training-Time Limit

If more than 30 minutes of training has been recorded in connection with the purchase, a refund will not be issued. This limit applies to individual course purchases, bundle purchases, and training accessed through a corporate purchase, except where applicable law requires otherwise.

3. How to Request

Email refunds@ndtacademy.com from the email address associated with your account. Your request must state the reason you are requesting a refund and include the applicable course or purchase, purchase date, and receipt or order information when available.

4. Corporate Credits and Legacy Seat Packs

Corporate credit orders and legacy seat-pack purchases are also reviewed case by case. Contact us before assigning or spending credits that you may ask us to refund. A refund cannot reduce a legacy seat-pack limit below the existing roster count.

5. Approved Refunds

Approved refunds are issued to the original payment method through Stripe and typically arrive within 5-10 business days. A refunded course purchase revokes access to that course. Approved corporate refunds are reconciled in the credit ledger, and an approved legacy seat-pack refund lowers its historical seat limit. Training records created before the refund are retained under our records policy. Nothing in this policy limits non-waivable consumer rights in your jurisdiction.

Contact

Questions about this policy may be directed to:
NDTAcademy.com, LLC, Attn: Legal
Email: legal@NDTAcademy.com